User IT Support
Troubleshoot hardware, software, account, internet, and daily user problems with a calm support process.
Available for IT Support and Network Engineering Opportunities
Meuk Thareach
I'm Meuk Thareach, an IT Support Technician and Network Engineering & Cybersecurity student. I support users, troubleshoot systems, and practice networking labs.
IT Support Technician
Network Engineering Student
Security-Focused Learner
Troubleshooting
VLAN
FortiGate
Network Labs
IT Support
Security Mindset
6
Cisco certificates
3
Technical projects
IT Support
Current role
Network Security
Degree focus
About Me
Hello, I'm THAREACH
IT Support Technician & Network Engineering Student
IT Support Technician and Network Engineering student with hands-on experience in IT infrastructure, network configuration, and system administration. Skilled at delivering reliable technical support.
Currently working as an IT Support Technician at Ly Hour Pay Pro PLC while pursuing my degree in Network Engineering and Security at Norton University. I combine practical field experience with academic study to deliver reliable, well-structured IT solutions.
My approach emphasizes security-first thinking, proactive system monitoring, and user-focused support. I'm passionate about leveraging technology to solve complex problems and drive business success.
Professional Services
Practical IT Support and Network Skills
Clear, hands-on support for users, devices, networks, and lab-based security practice.
PC and Printer Support
Install, configure, and support PCs, Windows tools, printers, and basic office devices.
Network Setup
Support router setup, switching basics, IP addressing, VLAN practice, and connectivity checks.
CCTV Support
Assist with CCTV installation basics, device setup, and simple network connectivity for camera systems.
Security Lab Practice
Build FortiGate, DMZ, WAN redundancy, and segmentation labs to strengthen real-world security thinking.
Documentation
Create clear notes, checklists, and troubleshooting steps so support work is easy to repeat.
My Journey
Professional Timeline
A journey of continuous learning and professional growth
Work Experience
IT Support Technician
Ly Hour Pay Pro PLC
Provide technical support for hardware, software, and network issues. Troubleshoot PCs, printers, internet, and basic network problems.
Hardware SupportNetwork TroubleshootingUser Account Management
IT Support Internship
Ly Hour Pay Pro PLC
Assisted with IT support for daily operations. Installed and configured hardware and software.
Hardware InstallationTroubleshootingDocumentation
IT Technician / IT Support
Vlaser Solution (Cambodia) Co., Ltd
Performed CCTV installation and basic router/network setup. Installed and configured hardware/software.
CCTV InstallationNetwork SetupCustomer Support
Content Creator
Square Tech (Part-time)
Created tech content including writing scripts, preparing content, and performing basic video editing.
Content WritingScript PreparationVideo Editing
Education
Bachelor of Network Engineering and Security
Norton University — Phnom Penh, Cambodia
Evening program focusing on network infrastructure, system administration, and IT security fundamentals.
High School Diploma
Preah Ang Doung High School — Prey Veng Province, Cambodia
Completed secondary education with focus on academic excellence.
Featured Work
Projects
Practical labs and technical work that reflect my hands-on experience in networking, security, and IT support.
Live Network Lab View
Enterprise-style labs with segmentation, firewalling, and redundancy.
A more visual snapshot of the work behind the projects: FortiGate security zones, VLAN routing, switching, WAN paths, and support-ready troubleshooting flows.
VLAN
HA
DMZ
Routing
Firewall
Support
Topology Mode
FortiGate zones and policy validation
Internet
FortiGate
Core Switch
Server VLAN
DMZ
Users
Security View
FortiGate zones and policy validation
Network Lab
EVE-NG Network Lab
Designed and simulated an enterprise network in EVE-NG featuring FortiGate High Availability (Active/Standby), VLAN segmentation, and multi-layer switching architecture to ensure redundancy and reliability.
- Configured FortiGate HA (Active/Standby) for failover protection
- Designed VLAN-based segmentation for multiple departments
- Built multi-layer topology with core and access switches
- Implemented inter-VLAN routing across network segments
- Tested failover and connectivity using ping & traceroute
EVE-NGFortiGate HACisco IOSVLANRouting
Security Lab
FortiGate Firewall Lab
Designed a segmented enterprise-style lab using FortiGate firewall, multiple security zones, VLAN-based subnets, and WAN redundancy to simulate real-world network protection.
- Built separate zones for Server, DMZ, UAT, and User networks
- Configured VLAN-based subnets and gateway design
- Used dual WAN and backup uplink for connectivity design
- Connected switches through port-channels for redundancy
- Validated traffic flow and segmentation between zones
FortiGateFirewallVLANDMZWANPort-Channel
IT SupportWorkflow
IT Support Troubleshooting Workflow
Developed a structured troubleshooting workflow for diagnosing hardware, software, and network issues in a real IT support environment.
- Step-by-step troubleshooting process
- Handled user PC and network issues
- Improved resolution time
WindowsTroubleshootingSupport
Hands-on support workflow
Professional Certifications
Certifications
Courses and certificates completed through Cisco Networking Academy, covering IT fundamentals, networking, and cybersecurity.
Professional Certifications
CCNA: Enterprise Networking, Security, and Automation
Completed
- Issuer
- Cisco Networking Academy
- Completion date
- 29 Jun 2026
Certificates & Courses
Cisco Networking Academy
Introduction to IoT
16 Sep 2025
Cisco Networking Academy
Introduction to Cybersecurity
14 Jul 2026
Learning Achievements
Additional Cisco Networking Academy modules, badges, and awards.
Resource Specialist
09 Jul 2026
Network Defense
09 Jul 2026
System Safeguards
19 Mar 2026
Threat Analysis
19 Mar 2026
Cybersecurity Administration
19 Mar 2026
Learn-A-Thon 2025
24 Oct 2025
IoT Opportunities
11 Sep 2025
Securing Things
11 Sep 2025
Automating Things
02 Sep 2025
Data Insights
02 Sep 2025
Programming Things
02 Sep 2025
Digital Transformation
29 Aug 2025
Available now
Let's Connect
Contact Me
Reach me directly for IT support, network projects, collaboration, or professional opportunities.
Available
Open to opportunities
Current focus
Network Engineering
Support style
User-first troubleshooting
Security mindset
Segment and validate
Direct Contact
Let's Build Something Reliable
Send me a message and I will respond with a clear, practical answer. I am open to IT support, networking, and security-focused opportunities.